Before you contact us, take a look at some addt'l info & Frequently Asked Questions and their Answers:

How long does it take to complete? You have a Full 90 days of access to take/complete this online course. Depending on which course you have selected, it will take between 3 to 6 hours to complete it. These are state mandated times for the course so you cannot get it done any quicker. It is always better to take your time and let the material soak in. If you are on a lesson and have already studied enough before the alotted time has finished, you must stay on that lesson and let the time complete. You can read the Notary Course Workbook which is available for download in the My Account area. What is the course like? There are 3 chapters which include 20 lessons. Each lesson has a skippable Progress Quiz with 10 questions selected in random order. You can move freely between chapters and lessons and take/skip quizzes as you like, but the state mandated required amount of time in the course is still required. What is the state mandated time? The State mandated time is 3 to 6 hours, depending on which course is selected, needs to be spent on studying the material before a completion certificate can be issued. To apply for appointment or renewal with the state, you need a course completion certificate from an approved course provider. The completion certificate has a 2 year validity. Do I have to upload some form of approved Id? You must upload a Drivers License or other approved Id in the name that matches the name we have on file for the Certificate of Completion. This is uploaded before you are allowed to take the final practice test and will be verified to match the name on file by our Administrative team. At which step can I get the e-mailed digital completion certificate? After completing state mandated study time, you will have the ability to take the 10 question final practice test. These 10 questions are selected from 321 questions at random. Once you get over 80% correct on this test, you will receive your completion certifcate via e-mail. You can take the test as many times as you like for no additional cost as long as you have access to the course. Do I have to take and pass each quiz? You can skip the quizzes but we really recommend you try your best to do them so you will be better prepared for the final test. What is the final test like? The final test is 10 random questions (mostly multiple-choice) taken from the course material and used in the quizzes. You need 80% correct to pass the final test which will be evaluated by an offline instructor/content creator before the digital certificate is issued. NOTE: You will not be allowed to take the final test until you have reached the state's mandated time of study (3 or 6 hours depending on course) and have uploaded a Drivers License or other approved Id in the name that matches the name we have on file for the Certificate of Completion. Can I retake the final test and is it free? Retakes are free and there is no specific time-limit to retry to pass the test as long as you have access to the course. When will I get my Digital Certificate via email? Once you pass the final test, your digital certificate will be emailed to you usually within 24 hours or less after your test results have been reviewed. Watch your Spam or Junk folder carefully just in case the e-mail from us gets put there. I purchased the Renewal Course and now I find that I need the Inital Course If you purchase the Renewal and need to switch to the Initial, there is a switch option within the system on the "my account"/orders page, after purchase, as long as the course is still open for use. No time recorded as spent studying the course will be lost. Is it possible to get a refund? Refunds are possible within 90 days of purchase as long as no completion certificate has been issued. The are no refunds once any completion certificate is issued. There is a cancel option within the system on the my account/orders page, after purchase, as long as the course is still open for use. Refunds are usually processed within 1 week of the cancel request being made. Is there a workbook I can see? There will be a link near the course link, and you login/purchase the course, to Download the PDF workbook / study guide. I lost my completion certifcate Completion Certificates are available for up to 2 years on your "my account" page after logging in. I have questions or an issue E-mail support is available usually with a response within 24 hours.  Admin@g-ent.net

Contact Us E-Mail: Admin@G-Ent.Net All online course prices include a digital emailed completion certificate. In order to keep our prices as low as possible E-Mail is the preferred method. We strive to respond within 24 hours or less. We desire to make this content accessible to all that it is applicable to. Please contact us so we can try to provide you with the assistance you need.

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Sister Site: CA DMV Approved Mature Driving Online Improvement Course